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NetBet Casino - Disabled Neteller for withdrawals

RESOLVED
Complaint Info
Disputed casino NetBet Casino
Reason Declined payment
Amount $ 470
betven Venezuela Message
Posted on January 3, 2020

Request a withdrawal through Neteller, which is the deposit method used and now it is only possible to withdraw by bank transfer and in my country I have no possibility of obtaining a bank account in euros.

I contacted them and they told me this :

" Hello,

Thank you for contacting NetBet!

Currently we are running a small maintenance regarding some of our payment methods.

You can still withdraw your funds via wire transfer or by registering a minimum deposit with either ecoPayz or a visa card.

Thank you for your understanding and we apologise for any inconvenience this has created.

Should you have any further questions, please do not hesitate to contact us.

Best regards,

Jacob

NetBet Customer Service "


I have been waiting for the requested withdrawal for an amount of 470 dollars for more than a month and the answer is that I must wait..

Sincerely,

Ronny < surname removed >

Posted on January 3, 2020

Hello Ronny,

Indeed we are facing an issue with those payment methods, this is why they are not available for withdrawals.

But we have managed to register a withdrawal for you and it has been validated.

We apologize for the incovenience and appreciate your patience and understanding.

Best regards,
Marcel

AskGamblers
Posted on January 3, 2020

Dear @betven,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

betven Venezuela Message
Posted on January 3, 2020

Already confirmed the deposit in my Neteller account. I thank the AskGamblers team and NetBet support for the effective solution of the case. Your support gives me confidence to continue playing in what I love so much. regards
Ronny Riveras

AskGamblers
Posted on January 3, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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