Ag Awards

NetBet Casino - Deposited money then account suspended???

Complaint Info
Disputed casino NetBet Casino
Reason Verification issues
Amount £ 42
Posted on January 14, 2015

Hi there,

I placed a 20 pounds bet only to be emailed saying that I need to send photocopies of my bank card?? What the hell is this- I wasn't born yesturday.

Now I can't log on to my account and get my money back- it says suspended! This is not standard practice for any company.

I want my money back, I hope to go that the address written on their website isn't their real one or I will be going down myself to demand payment,

One angry customer!!!!!

Posted on March 11, 2014

Dear Cameron,

We inform you that your Netbet player account has been unlocked.

Please note we are obliged to verify the personal information provided by our players for security purposes.

Therefore, copies of your documents have been requested by our bank to verify if the data submitted during the registration process is authentic or not.

Should you have any further questions, please do not hesitate to contact us.

Have a nice day!

Customer Service Netbet

Posted on January 6, 2015

This case has been reopened upon casino's request.

Dear @cameroon95,

We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on January 10, 2015

It's a nice practice to confirm if your complaint is resolved or not, thank you.

Posted on January 14, 2015

We have been informed by the casino management that player's payment was successfully processed. We consider this complaint resolved.

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