Complaint #368
NetBet Casino
Delaying withdrawal for 10+ days
7 years ago
I have been using NetBet for many years now without much bother. I've had to verify documents along the way but things always seem to be sorted within a matter days. This unfortunately has not been the case more recently.
After noticing four withdrawals that total just under £11 000 hadn't been processed since the 31st December I contacted both customer service and my account manager for assistance. I was asked for source of income documents which were all sent across and with my manager on the 3rd January. Roll over seven days later i am still non the wiser, account blocked and me chasing everyday to get the same response of no update.
This is the first time I've gone to withdraw such a large amount, hence my concern. The winnings were all legitimate and not related to any bonuses and the money used was all mine, and accounted for.
After noticing four withdrawals that total just under £11 000 hadn't been processed since the 31st December I contacted both customer service and my account manager for assistance. I was asked for source of income documents which were all sent across and with my manager on the 3rd January. Roll over seven days later i am still non the wiser, account blocked and me chasing everyday to get the same response of no update.
This is the first time I've gone to withdraw such a large amount, hence my concern. The winnings were all legitimate and not related to any bonuses and the money used was all mine, and accounted for.
NetBet Casino Complaint Stats
Resolved
188 / 199
Avg. Amount
$2,894
Avg. Complaint Duration
55 days
Avg. Response Time
2 days
NetBet Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 146 out of 153 complaints in this category have been resolved.
This operator's average complaint duration is 55 days, while the average duration across all operators is 8 days.
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