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NetBet Casino - Delaying withdrawal for 10+ days

RESOLVED
random85 United Kingdom Message
Posted on January 12, 2019.

I have been using NetBet for many years now without much bother. I've had to verify documents along the way but things always seem to be sorted within a matter days. This unfortunately has not been the case more recently.

After noticing four withdrawals that total just under £11 000 hadn't been processed since the 31st December I contacted both customer service and my account manager for assistance. I was asked for source of income documents which were all sent across and with my manager on the 3rd January. Roll over seven days later i am still non the wiser, account blocked and me chasing everyday to get the same response of no update.

This is the first time I've gone to withdraw such a large amount, hence my concern. The winnings were all legitimate and not related to any bonuses and the money used was all mine, and accounted for.

AskGamblers
Posted on January 18, 2019.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on January 23, 2019.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

random85 United Kingdom Message
Posted on January 23, 2019.

This is now resolved.

Netbet deposited all my frozen withdrawals yesterday. Yes it took a few week but my case was a little more complicated so all that was required was a little patience.

Thanks to everyone who helped.

AskGamblers
Posted on January 23, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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