Complaint #466
NetBet Casino
Delayed withdrawal funds
5 years ago
Dear Complaints team,
Ref account username: dreid91
Ref amounts £9200 & £800
I am and have been a loyal customer with you for quite some time and have spent many hours enjoying your site.
Unfortunately however, I now also seem to be spending just as much time communicating with your customer service team online (to no avail) which is completely unenjoyable.
Each time I win however and subsequently submit a withdrawal it seems to take an age to be processed with various reasons for said delays. I’m starting to question why I opt for your site given the hassle I have every time I request a withdrawal over a certain amount.
Most recently I made two withdrawals, one for £9200 and one for £800, both of which were the result of winnings from that weekend. I made the requests on the Saturday and then the Sunday and both were processed the following Monday. The status was displayed as ‘processed’ which normally means the funds have been transferred back to my preferred payment method. Having seen this but not received the funds I chased your customer service, I chased Monday evening all day Tuesday and again all day Wednesday. Each time I’m fobbed off with some excuse about your payment systems not working. It seems very coincidental that yet again when I want to withdraw a sizeable amount you come up with more delays. Your systems appear to be working perfectly fine when I or my partner make deposits so you find great ease in taking my money but suddenly yours systems seem to be defunct when I want it back.
I’ve been told at least six time that this will be escalated and that I will receive an email once this is sorted but guess what..... no email, I’m still waiting with no update or contact from your customer ‘service’ team.
I was offered a bank transfer which is not acceptable as this can take a further 5-8 days, I have asked that if your gateway is not working that you refund directly to my PayPal but what happens when I make a sensible sugggestion that solves the problem and allows me my funds???......... nothing.... again!!!
Every time I get ‘we will escalate and get back to you’ but no one ever does, nor does anyone have the decency to follow up my complaint and come back to me in a way you might expect from a so called ‘service’ team.
I have now been told you are going to do a wire transfer can you pls urgently verify my bank statement that Iv just sent over and get this processed your end ASAP -
Regards
Danielle reid
Ref account username: dreid91
Ref amounts £9200 & £800
I am and have been a loyal customer with you for quite some time and have spent many hours enjoying your site.
Unfortunately however, I now also seem to be spending just as much time communicating with your customer service team online (to no avail) which is completely unenjoyable.
Each time I win however and subsequently submit a withdrawal it seems to take an age to be processed with various reasons for said delays. I’m starting to question why I opt for your site given the hassle I have every time I request a withdrawal over a certain amount.
Most recently I made two withdrawals, one for £9200 and one for £800, both of which were the result of winnings from that weekend. I made the requests on the Saturday and then the Sunday and both were processed the following Monday. The status was displayed as ‘processed’ which normally means the funds have been transferred back to my preferred payment method. Having seen this but not received the funds I chased your customer service, I chased Monday evening all day Tuesday and again all day Wednesday. Each time I’m fobbed off with some excuse about your payment systems not working. It seems very coincidental that yet again when I want to withdraw a sizeable amount you come up with more delays. Your systems appear to be working perfectly fine when I or my partner make deposits so you find great ease in taking my money but suddenly yours systems seem to be defunct when I want it back.
I’ve been told at least six time that this will be escalated and that I will receive an email once this is sorted but guess what..... no email, I’m still waiting with no update or contact from your customer ‘service’ team.
I was offered a bank transfer which is not acceptable as this can take a further 5-8 days, I have asked that if your gateway is not working that you refund directly to my PayPal but what happens when I make a sensible sugggestion that solves the problem and allows me my funds???......... nothing.... again!!!
Every time I get ‘we will escalate and get back to you’ but no one ever does, nor does anyone have the decency to follow up my complaint and come back to me in a way you might expect from a so called ‘service’ team.
I have now been told you are going to do a wire transfer can you pls urgently verify my bank statement that Iv just sent over and get this processed your end ASAP -
Regards
Danielle reid
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