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NetBet Casino - Closed account whilst awaiting withdrawal with no further information given

RESOLVED
Complaint Info
Disputed casino NetBet Casino
Reason Account closure
Amount £ 1013
Posted on July 23, 2019

Hi there

I signed up recently, made a deposit and luckily managed to win something! When I made a withdrawal, ID verification was requested which I immediately provided and it was accepted as confirmed by live chat support. Upon accepting my ID, NetBet casino proceeded to close my account and have held my withdrawal to ransom.

I haven't been made aware of why my account has been closed and/or when I will receive my withdrawal. Live chat cannot help either. I am awaiting a sum of over £1013

Posted on July 24, 2019

Hello,

We've completed the necessary checks, your withdrawals have been validated and you can continue your activity on our website.

You will receive an email with the complete information from our customer support team.

Best,

Marcel

AskGamblers
Posted on July 24, 2019

Dear @S0nux,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on July 25, 2019

Hello

I would just like to confirm the case resolved. I have been issued with my withdrawal after being interrogated on the phone about another account that I do not actually have.

They have also decided that I will no longer be eligible for any promotions because I was fortunate to come away with profit. Definitely a casino/bookmaker to avoid.

All the best.

Posted on July 25, 2019

Hello,

The decision of you not being eligible to receive any bonuses is based on the fact that you have breached our T&C regarding multiple accounts, it has nothing to do with your winnings.

Best,

Marcel

AskGamblers
Posted on July 25, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

NetBet Casino Complaints

  • 174 of 184 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 2,487 USD avg amount

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