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NetBet Casino - 8 Days and counting and withdrawal is still yet to be processed

RESOLVED
jmlaser Netherlands
posted on October 9, 2018.

I have been a customer with Netbet since 2016. I have successfully withdrawn in the past (last process was a withdrawal of USD1200 in 2017). Given all these facts - one would assume I would not have any issues withdrawing.

I made the withdrawal on Sunday 29th Sept in which I was notified that it was registered. I contacted customer care on the 1st Oct to share my latest utility bill as I had changed address.

My withdrawal was pending until I recontacted Netbet again on 2nd/3rd Oct. Strangely, they required ID and a copy of the credit card (strange given I have been a customer for a number of years this should be on file, especially as I have successfully made withdrawals in the past), no problem, I spent a few minutes to share the information.

Fast forward to the 8th Oct and I was re-queried on my home address and now informed it would take another 24-48 hours. No explanation for the delay.

Starting this thread given the current issues and concerns with the ability to withdraw from this Casino.

AskGamblers
posted on October 9, 2018.

Dear @jmlaser,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

jmlaser Netherlands
posted on October 9, 2018.

Withdrawal is USD1820. Has been processed today.

AskGamblers
posted on October 9, 2018.

Dear @jmlaser,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if/when you get the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

posted on October 9, 2018.

Hello,

After checking your case, I can see that indeed your withdrawal was validated this morning.

Best,

Marcel

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