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NetBet Casino - Blocked my account with no further explanation

RESOLVED
Complaint Info
Disputed casino NetBet Casino
Reason Account closure
Amount € 3400
Posted on June 29, 2016

Account created 20.06
Deposit with Visa € 700
After playing in slot machines to € 3,400
22.06 they called me and reqest documents
Documents sent (ID and credit card)
23.06 I received a notice in the email that my account permanently blocked

Posted on July 1, 2016

Hello,

Your player account has been closed because of fraud.

As you know, all the funds deposited on our website have been returned to the bank card used on your account.

Askgamblers will be provided with all the necessary evidences to prove our sayings.

Thank you for your understanding.

Best regards,

Melanie
Customer support manager

Posted on July 5, 2016

Hi,

I have personally reviewed your case and didn't consider that your account should have been blocked.

Therefore your winnings will be credited onto your player account and will be available for you. Your account will also be reopened.

Please note though that the deposits that have been refunded already will be deducted from the amount won.

Please accept our apologies for all this trouble.

Best regards,

Melanie
Customer support manager

Posted on July 8, 2016

Hi,

Indeed, your account is still blocked and we are trying to reach you in order to provide us with some documents.

We called you many times during the last two days but the phone number we have doesn't seem to be working anymore. Please send us an email in order to confirm when is a suitable time to reach you by phone, on the last number you have provided us with.

Please check your inbox and get in touch with us in order to sort out your case. In case you are not finding the emails we sent in your inbox, I kindly ask you to check into your spam inbox too.

Thank you for your collaboration.

Best regards,

Melanie
Customer support manager

AskGamblers
Posted on July 11, 2016

Dear @Abwertungoz,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

NetBet Casino Complaints

  • 174 of 184 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 2,487 USD avg amount

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