Another painfully slow payout this month

My issue concerns Neospin Casino

They accepted my registration and allowed me to deposit money without any problem. However, as soon as I made a withdrawal after winning, they suddenly closed my account and blocked my access completely. I can no longer access my account or my balance.

At first, they claimed I was restricted due to a connection with another casino, which I was not aware of. That alone is already questionable, but what is worse is that they still accepted my deposits.

Now, they have publicly responded on Trustpilot, saying that a refund is in progress. However, this is completely misleading. For the past 4 days, they have only been asking me for documents that are irrelevant, impossible to provide, and in some cases do not even exist.

Their support team is a complete joke. I was transferred multiple times, made to wait long periods, and received no real help. It honestly feels like they are mocking me and hoping I will give up.

This behavior is dishonest and unacceptable. If they were able to accept my money, they should be able to return it without creating impossible conditions.

I strongly advise everyone to stay away from this casino

Hello, after registering at this casino, I won back the no deposit bonus, started playing further and I was lucky to win big.I went through verification for 7 days, first I passed the standard check, then I was asked for various selfies,selfies with paper, selfies at home.

My account was blocked today.

I wrote to the casino's email, but they don't answer me.

Hello.

I have completed verification at this casino, made several deposits, and made one withdrawal. Seven days ago, I won more than 3,000 euros. I wanted to withdraw this money, I waited seven days, support did not specify the withdrawal period, they wrote to me excuses.

Today my account was blocked by the decision of the administration.

Please help me get my winnings.I am attaching all screenshots of communication with technical support, a screenshot of my winnings, and a screenshot of transactions.