Ag Awards

N1 Casino - Refusing payout, claiming unjustified violation of bonus terms

Complaint Info
Disputed casino N1 Casino
Reason Bonus terms violation
Amount € 2500
Posted on July 5, 2018

Hello i won quite alot 2500 euros on n1 casino. Waited 24 hours for my withdrawel to be accepted then i get this email:

"Unfortunately, in accordance with our rules bonuses are not available for the accounts with the same ip. As your account violated the rules of our casino your withdrawal is cancelled and your balance is subtracted up to amount of your deposit. Sorry for the inconveniences.

"Only one bonus is awarded per person (e-mail or IP address), unless stated otherwise."

You may continue playing and withdrawing funds, but all the bonuses are not available for you.

Best regards,
N1 Casino Support Team"

The problem is i never used a bonus and i dont have 2 account.
Never had any problems with withdrawel on n1 casino as long as its under 500 euros.

I Guess i should have understood something fishy was going on when they delayed the payment for so Long

Posted on July 5, 2018

Its resolved and i got the money back

Posted on July 5, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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