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N1 Casino - Unfairly accused of having multiple accounts.

RESOLVED
Complaint Info
Disputed casino N1 Casino
Reason Bonus terms violation
Amount € 200
ibbb Finland Message
Posted on November 1, 2018

Hi

I deposited 25 euros to N1casino and received a third welcome bonus( 100%). I managed to wager bonus and did a withdrawal of 200 euros.
I also uploaded proof of address and Bank statement documents for account verification. Passport picture i uploaded when i registered my account and it was already approved.

Few hours later i received email saying this :

"We have to remind you that according to our Terms and Conditions only 1 account per IP, device or household can get bonuses.
We are sorry to inform you that your winnings were confiscated to the deposit amount due to violation of the rules. Also please note that bonuses are not available for you anymore.

Best regards,
N1 Casino Support Team."

I contacted live-chat about this and they told me that there is multiple accounts under my IP address and all their decision are final.

I do not have multiple accounts. I live alone and use a private internet.

Thanks.

.

AskGamblers
Posted on November 6, 2018

This complaint has been reopened as per N1 Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on November 6, 2018

Dear IBB,

the win in amount of 200 EUR has been returned to balance. Could you, please, check your actual balance in your account.

Let us, please, know if we can help with this. You can also contact us per live chat 24/7.


We would like to apologize for the inconvenience caused by confiscation.





Best regards,
N1 Casino Team

AskGamblers
Posted on November 6, 2018

Dear @ibbb,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

ibbb Finland Message
Posted on November 6, 2018

Hi

Complain solved.

AskGamblers
Posted on November 6, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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