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N1 Casino - Unfairly accused of having multiple accounts

RESOLVED
Complaint Info
Disputed casino N1 Casino
Reason Bonus terms violation
Posted on July 23, 2018

Hello,

I Deposited 1000kr to N1 casino, receiving a 50% bonus and therefore got 1500kr to play with. I managed to turn over the required amount and requested a withdrawal of 7000kr which I had won up to. They then went ahead and confiscated 6000kr, leaving me with only my deposit of 1000kr left. The explanation I got was that multiple accounts had been created from my IP address and that made the bonus invalid. I know that no one in my household or that is on my IP address has ever played on this casino and I therefore feel scammed by them taking my winnings. I have previously made one withdrawal from the site successfully. I have tried to resolve this with N1 Casino support but all I got back was the same statement as earlier. I really need help to get my money back since I know I am in the right and feel cheated of my winnings.

Thank you in advance for your help

Posted on July 24, 2018

Dear @JESPERLA,

the proofs of this case will be sent Askgamblers Team.


We inform you after their response as soon as possible.




Kind regards,
N1 Casino Team

AskGamblers
Posted on July 24, 2018

AskGamblers Complaints Team is awaiting N1 Casino team to provide the required information.

Posted on July 24, 2018

Dear JESPERLA,

our system has automatically recognized two accounts that have been created per one IP address. Both of them received bonuses at casino. It contradicts the point of casino's rules which states that "Only one bonus is awarded per person (e-mail or IP address), unless stated otherwise."
https:­//w­ww.n­1c­asi­no.c­om­/te­rms­-an­d-c­ond­itions

Based on this rule your winnings in amount of 6000 SEK have been confiscated. You can continue playing without bonuses but you're still eligible for VIP rewards at casino.




Kind regards,
N1 Casino Team

AskGamblers
Posted on July 24, 2018

AskGamblers Complaints Team has been provided with enough information and evidence on behalf N1 Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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