Ag Awards

N1 Casino - Not sticking to their promotional offer rules

Complaint Info
Disputed casino N1 Casino
Reason Bonus not given
Posted on October 9, 2019

Hi askgamblers.
So last week i got this email with the promo, if i deposit 5 or more times during that period, i get 60 SUPER SPINS worth 1€ each on saturday on Starburst slot. So i thought, why not, even if i loose, i will get some money back with those big stake spins.
But on saturday, i got 60 Minimum stake 0.2€ Spins, on betsoft slot Gold Canyon.
I started playing and i saw its 20 cents spins. I contacted support, even the live chat admitted its wrong, and told me to wait untill something its done.
Next thing, i see the manager give other 60 spins, without me asking for it, worth 10 cents!!! This time, even worse on other crap betsoft slot, no one plays this software anyways.
I mean you can see the chat of me with the manager. Im trying to explain him in a right, logical order, but he doesnt care.
1€ 60 spins are 60€ worth of spins, this is what should i get, by law and by terms of the promo.
But they gave me, 0.2€ spins that are worth 12€. So theres a massive difference there.
Plus they said the starburst game isnt avaible on my region,well theres VPN nowadays, they know i can use it, so thats not an excuse also.
Please askgamblers try to resolve this case, cause its not right what they do.
All the proof i attached.

Posted on October 9, 2019


We are sorry to hear about your experience. Our VIP team will contact you via email shortly. We hope that the situation will be resolved. Please be in touch.

Best regards,
N1 Casino Team

Posted on October 9, 2019

Dear askgamblers, thank you again for helping me and you may consider this case closed, because N1 support team contacted me and said they are sorry that this situation happened, and they added the full amount of 60€ with 5x wager to my account. 🙂

Posted on October 9, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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