I withdraw 700€ in 19/05/2022.its was sucessful but to now i still dont received my 700€ in my bank.while at the same time have more 4 withdraw but i received all money from 4withdraw in my bank in 19/05/2022.and i contac support casino they told still dont know how
told me waitting and waitting but in very long time dont answer for me about that thanks your help
Hello KIEULINH14,
Thank you for reaching us regarding your issue.
In accordance with the response we received from the payment provider, the withdrawal under discussion was rejected on the side of the bank. The fund was transferred back to your casino account on May 19th at 14:39 UTC and played afterward. As a way to make it certain you may request a bet history by contacting our customer service via email: [email protected]
If you have any additional questions or need any assistance we will be glad to help!
Best regards,
N1 Casino
Thanks for your answer.now i just know that..but casino must also be responsible and support me for a part of that 700€ loss. because there was no notice to me about it. because I was on autoplay at the time, so I didn't know the money has been returned to my account..hope the casino understands that..and thanks a lot for the help of askambler
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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