thanks, you repeat that over and over again, but its not the solution.
Its not fair and reputable how you handle with customers.
I deposited over a instant payment method which you provide on 14.4.19 and I got a payment confirmation, and now on 22.4. u still didnt credited my money and it also didnt returned back.
Days after I also contacted Skrill payment service, normaly it should be your job to do that!
I opened a ticket in their customer help center, they assure my payment is succesfull processed and can be found in the merchants system under the transaction number 2707044792.
Then I wrote again to Skrill, i wrote the merchant said he didnt receive this payment,
they answered: In this case please contact the merchant and advise the merchant team to write us on merchantservice[email protected]krill.com, so we can check together this transaction.
I emphasize, I didnt deposit from my Skrill account, I choosed rapid transfer from the N1 deposit options, they transfer instantly the money from my bank-account via Skrill to N1 casino. The money is gone from my bank, Skrill is saying the money is arrived in merchant system. I have proofs for everything.
That all I wrote here I already wrote to N1 casino, but got only the same answer over and over again, first they wrote to wait 3-5day for payment return, now they write wait 7days.
I live in germany a Skrill transfer to a bank account is done within 1day!
So please provide me a proof from Skrill where they are saying that my transaction to N1 casino does not exist.
Maybe you are not able to assign the Skrill transaction to my N1 account, because I later noticed that N1 is only a "white label" casino and have not really access to the payment system.
I want my money back!
A casino should do everything possible for customers and not to force customers to run behind their money before they ever started to play.
I attached another proof from Skrill.