Mystake Casino - Where is my money please? Deposit not credited - Complaint Rejected

Jordnn9

I deposited £40 onto my account had a bit of fun with with then decided to put in another £10 done all that checked my account and my money that I put in wasn’t credited ? Looked up on Google to see if anyone else had the same problem and it looks like the was. So I’d like my money credited to my account please. Il add screen shots of proof

Mystake Casino

Hello,

As we have checked, you have already talked to our customer support. In order to help you, kindly send us the required information. Please contact our live chat again and they will help you.

Best regards,

AskGamblers

Dear @Jordnn9,

The AskGamblers Complaint Team is kindly asking you to assist the Mystake Casino team further and send the required information.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required information, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Mystake Casino - Where is my money please? Deposit not credited

Complaint Info

Disputed casino

Reason

Amount

£ 10

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