Mystake Casino - Not verifying my account, still waiting - Complaint Resolved

tdoro Azerbaijan

Hello. I sent video to Mystake for video verification, support said I should wait 48 hours, but 9 days pass already.

Amount is 2389.29.They are not answering on email anymore, support says that they have a lot of verification that's why they delaying time.

But 9 days is not 5,its a lot already.

I ask you to affect on Mystake casino, because they don't want to verify me and delaying verification out of their norms.

AskGamblers

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Mystake Casino

Hello,

For more security, we required user video verification. If the user successfully passes that process, he will be able to withdraw his winnings.

Kind regards,
Mystake team

tdoro Azerbaijan

I sent you video,you are not checking it,thats what we are discussing here.Not i should pass the process,you should check my video and let me pass process

tdoro Azerbaijan

mystake verified my video.thank you askgamblers!

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mystake Casino - Not verifying my account, still waiting

Complaint Info

Disputed casino

Reason

Amount

$ 2389.29

Mystake Casino Complaints

Mystake Casino - Account Closed Without Clear Justification

Mystake Casino - Delaying verification of mystake casino

Mystake Casino - Verification problem withdrawal no option

Mystake Casino - MyStake withdraw issue