Mystake Casino - MyStake account frozen and under investigation for 6 months

Hello,

The account is under investigation due to suspicious sports betting. The process might take up to a maximum of 6 months.
According to our T&Cs, ''The Company reserves the right to hold the withdrawals for the time needed to investigate violations of the Terms and Conditions and/or applicable laws on the part of the Player.''

We will notify you as soon as the investigation is completed. Winnings will remain in your account and if our suspicion is not confirmed, you will be able to withdraw all funds.


Best regards,

Kindly share with askgamblers my bet history, I have always participated in accumulators bet. so what do you mean by suspicious sports betting?. This is the same bookie that i have requested to share with me "my I need information on how much i have won and my lifetime Profit and Loss", but could not provide details but i have been losing money. I just recently won a few bet and you decided to block my account. Meaning you do not expect punters to win on your platform.

You do not need six month to audit my bet. 24 to 48 hours is enough for a serious bookie to audit and give findings.

You have seized my funds and want to release it at your own will. This for me is fraudulent.

Dear Mystake Casino,

Kindly note that investigations typically don't take longer than 30 days at the most. Therefore, we cannot support your statement that it could take up to 6 months. Even if this information is stated in your terms (which is not the case), the AskGamblers Complaint Team cannot support such an extended delay for concluding an investigation.

Given this, we'll extend the timeframe for another 96 hours. Beyond that, we'll have no other choice but to close the complaint as Unresolved until the investigation concludes. Once the investigation is finalized, you will be welcome to request the reopening of the complaint.

Dear all,

This complaint has been reopened as per Mystake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello,

The user has already successfully withdrawn the winning funds, @JUDESUNCITY please confirm from your side too.

Kind regards

Dear @Judesuncity,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

Mystake, I am yet to receive any money in my account. Tried to login today and discovered my account is still blocked. Such a fraudulent bookie.

Dear Mystake Casino,

The AskGamblers Complaint Team is kindly asking you to provide evidence that winnings were paid out to the player and please provide explanation casino's account related. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

As we mentioned the user had withdrawn the funds, after that we blocked that account due to concerns related to gambling addiction.

Kind regards

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Mystake is yet to provide the required evidence. Such a fraudulent bookie.