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Mystake Casino - Delayed verification video

RESOLVED

Complaint Info

Disputed casino

Mystake Casino

Amount

$ 417

Posted on March 26, 2024

Hello.

This casino blocked my withdrawal of funds and asked me to send a video with a document to them by email for additional verification.

I sent this video 6 days ago, but still no response.

The support said that it usually takes 48-72 hours and no one indicated any maximum time frame.

I have $417 on my balance, the most interesting thing is that while I was losing my deposits, no one asked for any additional verification.

Please help complete verification and withdraw money.

Thank you.

Posted on March 28, 2024

Hello,

Because the video verification is done manually, it takes a little longer to check. Kindly be patient as the appropriate team will reach out to you once that procedure has been completed.

Kind regards,
Mystake team

Posted on March 28, 2024

It's been over a week and your team still hasn't been able to watch a one-minute video?

Posted on April 1, 2024

Hello,

Please wait sometimes that process takes two weeks.

Kind regards

Posted on April 2, 2024

Two weeks have passed, the problem is still not resolved.

Posted on April 4, 2024

Hello,

The withdrawal has already been approved. @RASUL please approve it by your side.

Kind regards,
Mystake

AskGamblers
Posted on April 4, 2024

Dear @Rasul,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.