Mystake Casino - Account verified by KYC but delayed payment

Dear @JulienBuc,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Mystake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello JULIENBUC,

Your account is under investigation. We are waiting for the detailed information from our sportsbook provider which takes quite some time.
You will get the results of the investigation by the end of the week,

Best regards,
Mystake team

Hi AskGamblers.

I do not know what to do..
I am still waiting for confirmation that I can withdraw.
Mystake mentioned at the end of the week but I can’t even withdraw 500$ at the moment and it would be really helpful at the moment.

Hi Julienbuc,

You will be informed as soon as investigation ends. Final decision will be made soon.

Best regards,

Hello, sorry, I just wanted to respond to AskGamblers since they ask me if I had any update.

Hello Julienbuc,

The investigation has been completed. According to the decision, you are allowed to withdraw 500 CAD per week.
For more information, feel free to contact our support team via email or live chat.

Best regards,

Dear @JulienBuc,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you consider the issue resolved.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello!

So it will take me more then 6 weeks to withdraw 3030$?

Dear all,

This complaint has been reopened as per Mystake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello JulienBuc,

As we mentioned, you are allowed to withdraw 500 CAD per week. In total, it will take 5 more weeks.


Regards,

Dear @JulienBuc,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.