What's new
What's new

MyEmpire Casino - It's been over a week now since I sent an email and no response. still nothing happened

RESOLVED

Complaint Info

Disputed casino

MyEmpire Casino

Amount

€ 80

Posted on February 7, 2024

The case is this, whenever I try to make a withdrawal, the withdrawal button leads me to make a deposit.

I have tried different payment methods, different browsers, and via mobile and PC. All the same.

I have contacted Myempire Casino live chat and they asked me to prove this and I did. They told me to send an email about the case and I did it 2 imes.

It's been over a week now since I sent an email and no response. still nothing happened.

I have attached pictures of what happens when I try to withdraw. I hope this is clear enough


Posted on February 7, 2024

Dear Customer,

Thank you for reaching out to us.

As we can see, you were able to request a withdrawal successfully.

Please let us know if you need any assistance as we consider this matter to be resolved from our side.
Thank you for understanding!

Best Regards,
MyEmpire

Posted on February 7, 2024

I tried several times to withdraw my winnings but without success and without explanation, by card and bank transfer.
I contacted you, but no one gave me any solutions, I was asked to start again.
I have provided you by email with my bank documents to make a transfer.
So what do you need and please help me.

Sincerely

Posted on February 8, 2024

Hello, my withdraw has been accepted today. Thank you askgamblers for help. I will play with pleasure again on myempire.
Sincerly

AskGamblers
Posted on February 8, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.