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MyEmpire Casino - Delaying withdrawal

RESOLVED

Complaint Info

Disputed casino

MyEmpire Casino

Amount

€ 300

L4ur17 Finland
Posted on January 22, 2024

I had made withdraw at 10th of January and still haven't got my withdraw. After waiting 9 days ( 7 working days ) they just started to ask documents that i submit right away and now they are delaying checking those documents. Casino's own terms says that they will check withdraw request within 3 working days, its now day twelve and still nothing ( 8 working days ) Live support just say "it can take up to 3 days".

Posted on January 24, 2024

Dear Customer,

Thank you for reaching out to us.

We would like to inform that your account has been successfully verified and the withdrawal is in queue to be processed.

Thank you for your patience!

Best Regards,
MyEmpire Casino

L4ur17 Finland
Posted on January 24, 2024

I see that my account is verify, do i still have to wait around 8 days before my withdraw will ve approven, just like it took 8 days to ask documents? Its now been 14 days which is way longer than promised 3 days waiting time.

Posted on January 25, 2024

Dear Customer,

We appreciate your communication with us.

Unfortunately, due to the high volume of requests, there can sometimes be a delay in processing the documents. You can be assured that we will do everything in our power to avoid such a situation in the future. We are sorry for the delay caused and we sincerely appreciate your patience!

Please expect the funds to arrive at your account shortly.

Should you have any other questions, feel free to contact us via chat.

Best Regards,
MyEmpire Casino

L4ur17 Finland
Posted on January 25, 2024

Dear Askgambler and Myempire I would like to confirm that the withdraw is now approved and fully paid.

AskGamblers
Posted on January 25, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.