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888 Casino - Confiscating €1,400 and closing account with no reason or explanation

UNRESOLVED
marcelmuldernl1 Netherlands
posted on February 5, 2018.

Hello,

I was very happy with 888casino.
Completed the regestration bonus ....
Big win in slot JACKS POT. 1400 euro.

So i sent my documents..
1 day later .. receive this mail:
Your Membership

Dear M,ar,,cel-kee,

This is the Operations Team at 888casino and we are contacting you with regards to your account with username "piempiempiem".

Your account has failed our routine security checks which have led us to discontinue your membership.

This is a discretionary decision, and as indicated in our Terms and Conditions, we reserve the right to terminate your membership, and so in accordance with these conditions, your account with ourselves has been permanently blocked.

No further transactions will occur upon this account, and any future accounts that you open will be closed, and their deposits may not be refunded.



Regards
Operations Team
operat­ion­[email protected]­ass­ava.net
888casino



I dont understand why. Its my first time i visit casino online.

Is this normal???
I have try asking for some explain.... But no reaction!!

I read here more isues for the same
Please help me...
I can't accept this , its 1400 euro!!!
Regards,

Marcel.

posted on February 6, 2018.

Hi Marcel,
A member of support is currently looking into your situation and we will be in touch shortly.
Thank you for your patience, 888 Team

marcelmuldernl1 Netherlands
posted on February 6, 2018.

Hello, thank you 888.
I hope that i get good news !
Regards,
Marcel

posted on February 7, 2018.

Hi Marcel,
A member of our Operations team will be in touch with you shortly and will advise you with regards to your account.
Many thanks, 888 Team

marcelmuldernl1 Netherlands
posted on February 7, 2018.

Hello,
I was very hopefull . But i have this in my mail:
This is the Operations Team at 888casino and we are contacting you with regards to your account with username "piempiempiem".

As previousl advised, your account has been blocked after failing our routine security checks. As stated in our Terms and Conditions, we reserve the right to terminate ones membership, and so in accordance with these conditions, your account has been permanently blocked.

No further transactional activity will occur upon this account and any future accounts that you open will be closed, and deposits will not be refunded. This decision remains final.



Regards
Operations Team
operat­ion­[email protected]­ass­ava.net
888casino



This not change anything of the issue!!!

Please are honest! This casino is not good , i feel very bad about this!
Please check my account serious, come with a plan for a good end!!

888 this is not normal.


Regards,
Marcel

marcelmuldernl1 Netherlands
posted on February 10, 2018.

Hello, im waiting ... Now 888 can't. Response?? Very bad.

marcelmuldernl1 Netherlands
posted on February 10, 2018.

So 888casino, thank you. When i have the money on my bank??



This is the Operations Team at 888casino and we are contacting you with
> regards to your account with username "piempiempiem".
>
> The decision was taken to close your account due to activity which
> contravenes the User Agreement you have with us. This agreement specifies
> that in the event that we believe a user is abusing or attempting to abuse
> a bonus or other promotion, or is likely to benefit through abuse or lack
> of good faith from a gaming policy adopted by us, then the Company may, at
> its sole discretion, deny, withhold or withdraw from any user any bonus or
> promotion, or rescind any policy with respect to that user, either
> temporarily or permanently, or terminate that user's access to the Service
> and/or block that user's account.
>
> The funds in your account will be returned to you by wire transfer and in
> order for us to complete this please provide the following information:
>
>
> Bank Name
>
>
> SWIFT/BIC Code
>
>
> IBAN/Account Number
>
>
>
>
>
> *RegardsOperations Teamop­­er­a­t­io­­[email protected]­­ca­s­s­av­­a.net
> 888casino*

posted on February 11, 2018.

Hi there,
Unfortunately we are not able to provide this information here. Our Operations Team has been in touch with the player and has provided an answer with regards to the account closure.
Many thanks, 888 Team

marcelmuldernl1 Netherlands
posted on February 12, 2018.

Hello.

I dont have a message where 888 come with a solution. What can i do more?
I think i am treated like trash this way.
888casino does not take care of their customers, such the people like me.

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