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MrCasinos - Not answering my emails?

UNRESOLVED
Complaint Info
Disputed casino MrCasinos
Reason Delayed payment
piedem09 United Kingdom Message
Posted on May 16, 2014

i have sent mrcasinos my i.d and several emails and no one has got back to me i have money on there to withdraw i have sent all the required documents and still have heard nothing this casino is not a good for support no live chat and they dont answer your emails

Posted on March 26, 2014

Hello,

As you are aware of we have been in multiple discussion with you regarding this, but now our VIP department have contacted you with all the information that you need to clear this situation.

MrCasinos Support.

piedem09 United Kingdom Message
Posted on March 26, 2014

no you havent you havent got back to me or anything i have not heard anything i have got no emails or anything so when did you contact me?

piedem09 United Kingdom Message
Posted on March 26, 2014

sorry i have just had the emails come through thank you for getting back to me and explaining things i will look forward to hearing from you

Posted on March 26, 2014

Perfect, if you have any further questions, just contact our VIP directly and they will answer your directly.

MrCasinos Support.

piedem09 United Kingdom
Posted on March 27, 2014

this issue has been resolved

piedem09 United Kingdom
Posted on April 1, 2014

im sorry but this has not been you have been ignoring my emails again now i have just checked on my account and you have put £10,000 wagering requirements on it when i have done all the wagering requirements no casino ever does £10,000 wagering requirements i want someone to email me asap because this is not fair gaming and you have been telling me to wait to hear about my account for days now

piedem09 United Kingdom Message
Posted on April 1, 2014

ive just checked on my account now and you have gave me £100 bonus on netent slots when i have not asked for this i dont want it and i have not done anything to get it so why have you put it in i want a reply asap

piedem09 United Kingdom Message
Posted on April 1, 2014

this issue has been resolved they have verified my account and paid my winnig

Posted on April 4, 2014

All solved together with the customer.

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