Mr Green Casino - Allowed registrations from restricted country, stalling eposit refund

posted on July 30, 2016.

In 2014 I checked in to Mr Green casino. I think I never deposit. On Tuesday I get an email with a bonus and decided to deposit 20 euros. After playing for a while could declare forfait bonus and asked for a withdrawal of 31 euros. The next day and have no news about my retirement decide to enter the casino and I find that the account is locked. Consult the chat and tell me that they will refund my deposit because Argentina is a restricted country. Why they not tell me when depositing ?? If I had lost 20 euros they had been reinstated me ?? We're on day Saturday and still have not heard about the refund of my 20 euros. A shame this casino. No one else deposit here please. 5 days and do not return my money.

posted on August 3, 2016.

8 days and still waiting for my 20 euro refund

posted on August 3, 2016.

Good Afternoon, Mejorentodo.

My name is Leah and I am the representative for Mr.Green on Askgamblers.

I would like to thank you for your feedback left for us.

Please accept my sincere apologies regarding Mr.Green closing your players account. I completely understand that this would have caused frustration for you. I am concerned that you have advised you are still waiting on your refund from us and I would like to investigate this matter for you immediately.

Unfortunately I am not holding any of your player account details. Please can you kindly email [email protected] from your registered email address so I can locate your account for you. Once I have your email I will do my utmost to assist you further and I will resolve this for you.

In the meantime, I look forward to hearing back from yourself.

posted on August 3, 2016.

It's amazing the response. And I sent more than 10 emails and have all saved answers. You say you are investigating. 8 days researching to return my 20 euros ??? My email is [email protected] Thank you.

posted on August 4, 2016.

Thank you for your reply to me, Mejorentodo.

I hope my message finds you well!

Thank you for your fast reply to me. For security reasons, please can you kindly email myself in the office today so I can personally investigate this matter for you. Please email [email protected] from your registered email address, you can enter my name which is Leah in the subject line and I will take over your case for you. I will be available until 16.00 to help you further.

In the meantime I look forward to hearing back from you.

posted on August 4, 2016.

Mr Green finally today return my 20 euro. Thanks ASKGAMBLRES!!!

posted on August 4, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.