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Mr Green Casino - Waiting two weeks on a 1,060 CAD withdrawal, no communication

Complaint Info
Disputed casino Mr Green Casino
Reason Delayed payment
Amount $ 1060
Beaxded344 Canada
Posted on April 24, 2019


I have requested a withdrawal on April 8, 2019 of the amount of 1060 canadian dollars after claiming two of the casino welcome bonuses.

I have not received my winnings till now.

I spoke to them via chat on April 17 and April 20th, and they answer was that the payments team will process your withdrawal within 24 hours.

Obviously nothing has happened till now.

It would be better to bring the complaint public on askgamblers as I hope something will be done after this.

Thank you

Posted on April 25, 2019

Hi there BEAXDED344,

Thank you for your message.
Please note our withdrawal time frame t review is up to 72 hours first.

If you feel this has passed then please provide me with a case reference number, then of course I will be happy to check this and ensure you are replied to and that there are no delays and if there are, you are fully informed to as why.

Thanks & kind regards

Beaxded344 Canada
Posted on April 28, 2019


I have sent my documents, and they have accepted them. I have also requested withdrawal to my bank account and now I am waiting to receive the payment. I will reply once again in 2 business days.

Thank you

Posted on April 30, 2019

Hi there.

Thank you for updating us on the situation.

Yes, I can inform that once processed a withdrawal is expected back between 1-4 banking days usually.

Please do contact us and let us know either, if received or if 4 working days have passed and these funds have not been received and we will help assist with the next steps of these.

Kind regards

Beaxded344 Canada
Posted on May 1, 2019


I have finally received my winnings.

Thank you

Posted on May 2, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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