On the 4 of august i finally had a winning in mr green casino. I have an account for over an year and i got a big win, so i made a withdraw for 2500 and left 135 in the account for playing.
Within 5 minutes my account was suddenly shut down (blocked). I chat with customerservice told me i had to verify my account and inthe meantime the account was frozen.
I got an email after 10 minutes where i was asked to send multiple documents for verification. I immidiatly did. Including eveything from my wife because we are using each others bankaccounts.
I had to send 4 times documents before i got an email on 6 august that everything was received fine and the relevant departement was going to verify the account.
After 2 days i still didnt hear anything so i got in touch with customerservice again to hear whats going on. They told me the verification proces took more time because i used a bankaccount that was not in my name. True, its in my wifes name and i also send everything from here (ID, proof of adress bankcards etc).
That day i also send a bankdocument of our joint account with that bank. Beside the joint account we each have an account in our own names that we are using together. We transfere money to eachother weekley. I send the documents that shows that to mrgreen.
Today it is 10 days ago that i made the withdraw request and still didnt hear anything.
Can you please help me?
Melissa < surname removed >