Ag Awards

Mr Green Casino - Three weeks and still have not received my withdrawal

Complaint Info
Disputed casino Mr Green Casino
Reason Delayed payment
Amount $ 3500
Posted on May 29, 2019

I’ve been trying to get my 3500 dollars two days after my request they finally decided to ask me for all my documents which I then sent to them right away which I received a email stating my identity has been verified a week went by with nothing showing up in my account so I go onto chat help line where I’m told I had to still verify my account had to send in bank statement where it took a whole day to send in something they were satisfied with it has now been 4 business days and a weekend with no withdrawal added to my bank account and no one on there 24/ h help chat line will answer my questions getting really upset

Posted on May 30, 2019


Firstly, thanks for getting in touch.
For our verification of accounts, this is account specific so the documents requested may be different for different accounts based upon certain checks and processes so you are aware and not alarmed.

I am however, more than happy to follow up on this for you and do our best to give you answer and hopefully get this resolved for you.
For this, if you could kindly send an email to our support custom­ers­erv­ice­@mr­gre­ from your registered email and please title this Attention of Charlie. This way I can pick your case up personally and put priority on this for you.
Feel free to inform myself on here once you have sent this so I can keep an eye out to check.

Thanks for your patience.

Kindest regards


Posted on June 2, 2019

Dear @Sherrbear32,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on June 3, 2019


I hope you are well and this email finds you well.

I have not received a case reference from yourself to follow up on this. Please let me know if this has since been resolved.

If not, kindly reply on here with your email sent to me with your case reference and I will more than happily look into this and help get a resolution for you.

Kindest regards


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