Mr Green Casino - Not Processing Full Withdrawal 5000 Missing - Complaint Resolved

Jepepalli Finland

I requested a withdrawal of €5,487 from Mr Green Casino on March 7, 2025 via Trustly (Transaction IDs: 808725908732 and 808729903548). However, as of today (March 21, 2025), I have only received €487. The remaining €5,000 is still missing.

I have contacted Mr Green’s customer support multiple times via live chat. Each time, I was assured that the withdrawal was "in process" or that the payments team was looking into it. I was also asked to wait without being given a clear timeframe or valid reason for the delay.

After exhausting all communication with their support, I sent a formal complaint to their internal complaints team on March 20, 2025. I have not received any acknowledgment or resolution.

I am now requesting AskGamblers’ help to resolve this matter and ensure that Mr Green processes the remaining $5,000 of my withdrawal without further delay.

AskGamblers

Dear Mr Green Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Jepepalli Finland

I would like to inform you that my withdrawal issue with Mr Green has now been resolved. The funds have been successfully received.

Thank you for your attention to this matter. Please consider this complaint closed

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.