Mr Green Casino - Not getting my withdrawal

Just logged in and checked my account from mr green and balance was zero???
After that the site went under construction and coudnt log in again?

Hi Tina

We are writing to you from the Mr Green Claims Department to inform you about the status of your claim, which is being managed by our team under incident number 360168, as communicated to you yesterday.

We would like to remind you that our department has a timeframe of 14 days to process your claim and provide you with a satisfactory response. Currently, we are awaiting approval for the manual withdrawal on your account from the Payments Department. Once this process is completed, our team will reach out to you via incident 360168 to provide you with an update.

We greatly appreciate your patience and understanding during this time. If you have any further questions, please do not hesitate to contact us.

Sincerely,

Mr Green

Hi
I was told this same thing 7 days ago, so that gives you 7 more to make my payment. It should not be that difficult as the deposit isnt either. As I cannot log in to my account and nobody answers me why I hope to receive my payment in 7 days.

Still havent received my money, got an email telling me to wait. No answer why I cannot log in anymore. Very suspicious. Please people do not use this casino.

Hi
As I have not heard anything about my money or my blocked account, I am forced to take this further.
I have been offered to give this case to be published in well known gamblers online streaming service, and I am going to take it. I will give you a timeframe until 7th of march to resolve this and pay my money to my account.
After that this gets more publicity.
-Tiina

Was not easy, but finally got my money. Maybe we all learn something about this.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.