In late November/early December, I initiated a withdrawal process @ Mr.Green after winning on the sportsbook. I initially deposited funds through something called FLYKK to Mr.Green as it was the only viable option available at the time. This was around (September/October). As per standard procedures, I was requested to verify my account. I submitted all required documents, including my ID, proof of address, and a bank statement from my Norwegian bank account.
Subsequently, I received a request to provide a bank statement for my Revolut account, which I complied with. However, I was then informed suddenly that withdrawals to Revolut were not possible and was advised to open a Jeton account for this purpose. After completing the verification process for my Jeton account, I was further informed that Jeton withdrawals are not available for Norwegian customers.
This series of contradictory instructions and the constant changing of withdrawal methods have not only caused significant inconvenience but also raised concerns about the reliability of Mr. Greens' withdrawal process. It appears that Mr.Green is just holding my funds for no reason and I must get access to my funds ASAP.
I believe it is reasonable to ask for a direct and uncomplicated withdrawal process, either to my initially provided Norwegian bank account, Revolut, or Jeton which they kindly asked me to open and set up for my withdrawal method, without further delays or additional verifications.
My balance for withdrawal is NOK 62502.50.
I've attached several screenshots from my email dialogue with Mr.Green showing the incredible process of trying to make a simple withdrawal. Please help me resolve this and get much-needed access to my funds
