Hi Mr Green.
Very unhappy you are treating me this way. Another email another same response (attached) I'd of never of placed £15,000 of bets over 1 year if I could not cash out if I potentially wanted or needed to.
Mr Green has screwed me as far as I see it. Rinsed my money for months and then blocked and suspended me at their first opportunity holding me to bets I may not of wanted to hold in for.
Imagine I placed a £10,000 bet for a £11,000 return (cash out available) that started to look bad week after week and you think damn its £5,000 now I dont want to stay in until it goes to 0... well with Mr Green you have no control to touch it even though when you placed it, it highlighted cash out feature.
I still stand by needing to assess my bets and see what I have pending. I cannot just blindly email next year to check my balance and trust it will be an easy process withdrawing £10k+.
Please alter this decision and make an exception in this case.
Final note, your terms state
We may restrict your access to Mr Green, suspend or terminate your account, withdraw your offers for bets, void any bets outstanding to your account, cancel any unmatched bets or cancel and void any outstanding or matched bets in our absolute discretion if:
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; (which i did provide the documents you asked for but you still concluded that anyway)
Reading that to me seems like, if you don't supply x,y,x (which is kinda what has happened as it's not what they need seemingly), they should void the bets (meaning I get back the 15k)
Now I dont want a refund on my bets but I do however want some control/access. I see no harm in a deposit limit, no future playing only monitor / login / cash out bets... that should be completely fine otherwise you are going against your own terms.