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Mr Green Casino - Freespins not given

RESOLVED
Complaint Info
Disputed casino Mr Green Casino
Reason Bonus not given
wimtim Netherlands Message
Posted on May 1, 2020

Every week mr green has the same promo..pay in 20 euro en get 100 or 150 freespins. For the second time in a few weeks i dont get the fs because i dont opt in correctly they stated. So i paid in this week, no spins. I went to chat twice. Twice i was told everything was Opted in correctly, there was just a delay..the next day.. still nothing. Spoke again at the chat...nu problem wasnt been escalated, so he would do it. Within 10 minutes a mail i didnt opt in properly...They dont know what they are doing there. The worst part of it all is that i did opt in correcly by hitting the "claim only here" button...Sounds correct I reckon. Also i play this promo for months maybe years..So they can check in my history what i want and do...Support stops reacting. Mr green is declining very fast.

Kind regards Wilhelmus

Posted on May 4, 2020

Hello WIMTIM,

Thank you for taking the time to leave us a review and I am sorry to hear of the issues you have been experiencing with this promotion.

I would be more than happy to help you further with this and in order to do this, could you please kindly send an email to custom­ers­erv­ice­@mr­gre­en.com and write in the subject of the email "FAO Complaints Team" and just note that you left a review on AskGamblers and then our dedicated Complaints Team will look into this and email you to advise further with the resolution of your complaint.

Thank you very much in advance and we look forward to hearing from you at your earliest convenience.

Kind Regards,

The Mr Green Team

wimtim Netherlands Message
Posted on May 4, 2020

Hey support,

The matter of this weeks promo is solved. I got the freespins and an apology. I am still entitled to 150 starburst spins and an expliced gesture from your side. Your chat more repeatedly maked mistakes and even lie to me. The opt in button is a joke. I communicate here, because I dont trust your employees anymore.

Kind regards < name and email removed >

AskGamblers
Posted on May 4, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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