About 3 weeks ago I made the mistake of withdrawing money to my old closed bank accounts at 2 different casino's. Mr Green, 40 euro's and Casumo, 160 euro's.
One of them was Mr Green. The day after I realized my mistake I first contacted my bank, who told me the account was still not in use and the money should bounce back to it's origin in about 3 days.
I contacted support at both casino's and explained the problem. The money at the other casino was returned to me (Casumo), but at Mr Green still nothing.
We are now 3 weeks later, and I havent even got a single official response from Mr Green, the only thing wat is said to me when I contact chat is "they are still investigating".
Mails are not replied. I have send a screenshot from my online banking and a document that my bank send me at my request which states the account is closed.
They have gotten my money back weeks ago, and I would like it to be refunded to my casino balance so I can withdraw it to my correct bank account.