Ag Awards

Mr Green Casino - Delayed Account Verification & Payment

Complaint Info
Disputed casino Mr Green Casino
Reason Verification issues
Amount € 400
Posted on December 16, 2019

Dear Mr Green,

I have provided you with all the necessary documents you wanted. A photo with my face next to my ID, photo of my bankcard, even a photo of my driving license next to my face. And last but not least A PDF Document with my bankstatement as you demanded. Its been a week since i sent these to you and i havent received anything from you. I find it unjustly wrong to block someones account and hold his or her winnings... The funniest thing about this is i have been verified and after i won about 400 euro’s and i withdrew that i had to verify again. I do understand why but you Guys are not communicating with me. You blocked my account, i have been about 9 times now in the live chat and all they say is i Will tell them to forward your case but still havent got anything back from you... my tickets are : 1392043 and 1380621.
I would like to resolve this as soon as possible. Hope AskGamblers could help me with this🙏

Ps. My apologies for my english.

Yours sincerly,


Posted on December 16, 2019

Hello there NTOUNS_

Thank you for reaching out to us.

I am very sorry to hear this and for the delay there.

I am currently looking into your tickets so will update you shortly.

Thank you for your patience.

Kind Regards,

The Mr Green Team

Posted on December 16, 2019

Hello there NTOUNS_

Thank you again for your patience.

I can confirm that we have just emailed you back regarding your query and you should be able to access your account as normal.

Please let me know if you have any other questions at all and we will do our best to help you.

I am sorry again for the inconvenience caused and thank you for your cooperation throughout.

Kind Regards,

The Mr Green Team

Posted on December 16, 2019

Dear @NTouns_,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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