A few weeks ago I got lucky and hit a daily progressive jackpot. Keep in mind that I had already gone through the verification process a few month back when i had made a few withdrawals. Regardless of that, I was forced to do the verification process again which I again completed. On Monday Apr 15 2019, I got the long awaited email saying that my withdrawal of $4000.00 was processed and on it's way and should see it within 1-3 business days. I also received an email from support stating that the withdrawal was cleared and released to my bank. I waiting till Monday Apr 22 2019 before contacting support bc I understood the previous Friday was a holiday for some people. It's now the Apr 24 and I still have not received anything. I have also contacted my bank and confirmed with them that no transfers or deposits were sent to me. I'm starting to get frustrated bc when I got the email on the 15th confirming that the funds were sent to me, I went on a shopping spree for my newborn son and now I dont have the funds to pay my cc back so will have to probably return the items I bought for my son. I've already sent proof to support showing that I have not received the funds yet and also gave them the number to my bank so they could call to verify. My bank has also informed me that the easiest thing to do would be to have the sender put a trace on the transfer and for me to obtain a reference number to the transaction. This again has all been relayed to support through past emails.
All I ask is that this get resolved as soon as possible.
Please and thank you.
Account I.d. 112781609