Ag Awards

Mr Green Casino - Again refusing to pay out

Complaint Info
Disputed casino Mr Green Casino
Reason Declined payment
Posted on November 1, 2019

I made the mistake of giving mr green another chance and deposited money using a nice bonuscode. After winning 190 euros and playing the whole evening I found out the bonus is appearantly not wagerable. Well whatever, it was only 10 euros. So i tried withdrawing 180 euros and they just pulled the same trick as last time when it cost me litterally over 4 months getting my money back. They claim that the bank account i try to withdraw with doesnt match the account that I made a deposit with. Of course I replied with proof of my deposit to them through Klarna. They ofcourse dont reply to that but do sent me more mails with bankaccount numbers which arent mine, claiming i deposited from that number which is simply impossible. I hope it wont take 3 months this time for them to fix this.

Posted on November 4, 2019


Thank you for getting in touch.

I am sorry to hear you are experiencing issues again Kimberley. Please could you kindly email us at custom­ers­erv­ice­@mr­gre­ with the subject "FAO Complaints" so that we can then look into your complaint and account and help you with this?

Many thanks for your cooperation and we look forward to hearing from you soon!

Kind Regards,

The Mr Green Team

Posted on November 4, 2019

Unfortunatly this wont be necessary anymore. As any gamblers who has money available to play with my 180 euros has gone down the drain because of the stalling. Too bad. In the future i wont be depositing to mr green since you make the withdrawal such a hassle that its way too tempting to gamble away your winnings instead.

Posted on November 5, 2019

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team has no other option, but to reject the case as the main complaints subject is no longer valid.

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