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Mr Green Casino - 2nd time requesting withdrawal and still not paid

Complaint Info
Disputed casino Mr Green Casino
Reason Delayed payment
Amount $ 445.5
Posted on November 13, 2018

This is now the second time I have tried to withdrawal my winnings on Mr. Green Casino. The first time on 2018-09-28 I tried to withdrawal $237.60. The money was never deposited. After emailing customer service, without any notice they refunded the money back to my online Mr Green account instead of depositing it my bank account, the same bank account I used to deposit money with no problems. I tried again to withdrawal 445.50 on 2018-10-12 and have never received anything. I wrote to customer service with no help. I am extremely frustrated and need this problem resolved.

Posted on November 14, 2018

Here is the screenshot that shows the attempted withdrawals.

Posted on November 18, 2018

Hi there PINKERDOT12,

I am very sorry to hear of your recent troubles with us.

I will be more than happy to help check your account personally to resolve or further look into to provide an explanation as to the difficulties faced above.

We would like to have all deposits and withdrawals run as smoothly as possible, on some occasion due to third parties, thorough fraud checks and other such reasons sometimes we may face an additional delay which I am sure you can appreciate.

However, If you could supply your account email address, I will be happy to further delve in to this matter and help assist.

Wishing you a pleasant rest of the weekend and look forward to hearing back from you soon!

Kind regards

Posted on November 18, 2018

Dear Mr Green Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Posted on November 20, 2018

Money was deposited this morning. Thank you

Posted on November 21, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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