Withheld withdrawal
My account is fully verified (KYC completed), and I have met all the necessary terms and conditions. The withdrawal request was made on October 16, 2026, for the amount of 500,000 CLP.
Every time I contact customer support, I receive the exact same automated response stating that the financial department is reviewing it or that there is a high volume of requests. No real solution or transaction ID/Hash has been provided to me.
Since the processing time stipulated in their terms has been heavily exceeded, I request the mediation of this platform to help me get my funds released.
Thank you in advance for your assistance.