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Mr.Bet Casino - Withdraws problem

RESOLVED
Jaob Sweden
posted on November 1, 2018.

I have made many deposit to this casino with Rapid Transfer and there where no problem with this but when I going to withdraw with the same method the payment be decline...

My first withdraw at 10.000 sek is missing. The money is not at my casinoaccount or at my bankaccount.

My second withdraw at 7.000 sek is still pending at the casino and this money I still can see.
They do not know what the problem is and says that they going to contact me later...

Only thing I know is that I missing 17.000 sek Now at my bankaccount.

No Bonus only played with my own money and the verification is finished and approved.

Best Regards Jaob

Jaob Sweden
posted on November 1, 2018.

I made the Deposit with Rapid transfer and there where no problem to do this. I only fill in my bank account number and then the money where at the casino....

But when I going to cashout it seems like rapid Transfer is contected with Skrill..
And my Skrill account is closed for many month ago and can not be open again.
So I do not have a Skrill account any longer. And mayby it seems like this is the problem.

Question is why I can do so many and big deposit with no problem but I can not get money back this way....
The casino try to help me fix this and I think it is up to them to fix this for me.

Mr.Bet have told me not to worries about this and that I am going to get my winnings soon.
I hope they are sure about this.
We know soon If they fix this for me even If it is both Mr.Bet and Skrills fault that this happend...

Jaob

posted on November 5, 2018.

Hi Jaob

Previously we informed you that Skrill has rejected your payment, while we have approved the withdrawal on our side.

Currently, we are investigating this case as there were no such precedents before. We will inform you about a result as soon as possible.

You will definitely get your winnings. Please don't hesitate to contact us if you have any questions at all.

Kind regards, Mr.Bet team!

Jaob Sweden
posted on November 7, 2018.

Financedepartment at Mr.bet returned my funds to balance so now I have made a new withdraw and not with Skrill this time....
they where fast to approved the new cashout but still not att my bankaccount but this is not Mr.bet fault it take 2-3 days mayby for the money to be transfered....

The casino have been very helpfull to me and answer every message I send to them....
When The money is at my account I whrite here again...

AskGamblers
posted on November 10, 2018.

Dear @Jaob,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Jaob Sweden
posted on November 13, 2018.

The issue has been resolved and the money is at my account

AskGamblers
posted on November 13, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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