Will not provide withdrawal because verification keeps turning me down

Dear AskGamblers Complaints Team,

I am submitting this formal complaint regard­ing­ ­Mr.Bet Casino’s refusal to process my withdrawal, despite my account being fully verified and all requested documents having been submitted multiple times.

I requested a withdrawal of $3100 CDN on February 4th 2026. Shortly after, Mr.Bet requested identity and payment verification documents. I complied fully and submitted all documents requested, including but not limited to:

Government‑issued photo IDProof of addressProof of payment / payment method ownership

Some of these documents were accepted, yet they kept asking me for a bank statement showing three (3) $100 deposits made to them also on February 4th , and I was asked to resubmit similar or additional documents again. This process has repeated multiple times, creating a verification loop with no clear resolu­tio­n. They keep asking for the following:

"To confirm your In­ter­ac p­ayment method, you will need the following documents: A bank statement or a screenshot from online banking showing the account holder's name and the deposit to our website (100 CAD on 04.02.2026). "  

Despite my repeated cooperation and multiple contacts with customer support, my withdrawal remains pending, and I have not received a clear or consistent explanation for the continued delay. Customer support responses have been generic and contradictory, and no definitive reason has been provided as to why my withdrawal cannot be completed.

I have provided screen shots of all three (3) deposits in detail. The screenshots provided the following information from TD Canada Trust who I bank with: Date, account from which the money came from, amount $100, Recipient (email address of the recipient), message, confirmation number, sent by, method and status history showing date sent and request deposited. I have never had a deposit show the website of the casino I am playing. This, they are making impossible to prove. 

I believe I have met all verification and withdrawal requirements under the casino’s terms. The continued withholding of my funds appears unreasonable and unjustified.

I respectfully request AskGamblers’ assistance in mediating this case and helping ensure that my withdrawal is processed without further delay.

I am happy to provide screenshots, emails, chat transcripts, and proof of document submissions upon request.

Thank you for your time and assistance.

Kind regards,

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