Complaint #373 Mr.Bet Casino

Waiting for verification and payout for several days

By karim1213

2 years ago

Hello.

In the last month making payouts was not really a problem, until now.
My account was already fully verified.

On 11.06 i used a new payment method, a credit card, I deposited via Apple Pay.

Now mr.bet want to verify this payment method, which is okay. They asked for a bank statement where my name and the deposit amount of €500 is visible.

I provided that, and not just that, I provided screenshots from my online banking and from the Apple Pay transaction too.

They didn’t accept it, since in their opinion there is a problem with the payment date. So the €500 payment clearly was made on 11.06. the screenshots prove this.
Now in the office bank statement is written the 12.06 as the date of the transaction. This is the valutadate and it’s not my fault that the bank booked this money just one day later.

Now I’m waiting for 3 days now to receive my payout of €2800.

Everytime I contact the support they tell me to just wait and wait.

I don’t get where the issue is and it’s really frustrating to having these problems over and over again…

Disputed Casino Mr.Bet Casino

Reason Delayed payment

Amount €5000

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

karim1213

2 years ago

Complaint can be considered resolved

Thank you

AskGamblers

• Support Team

2 years ago

Dear @karim1213,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mr.Bet Casino

• Representative

2 years ago

Hello KARIM1213,

We have checked the current status of your account, and it is verified now. As for the withdrawals, one request for 5000 EUR has already been approved from our side and is now "in process" by the payment provider. The remaining balance was played by you yesterday.

If you have any additional questions, please let us know. Thank you.

Mr.Bet Casino Complaint Stats

Resolved 165 / 167

Avg. Amount $4,030

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

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600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

I want to withdraw €600!

After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

I've been playing there for a while now and have never had any problems with payouts.

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After a continuous back and fourth with mr bet, they send me a mail stating: send us the receipt of the payment you did on that day, to that merchant etc and you will be verified.
I also did that. Everything they requested on that receipt was provided. However, again suddenly they roll back in requesting a document that simply cannot exist with my bank.
I ask for help to finalise my verification as they seem to want to keep me in an eternal loop without verifying my account.
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Verification and withdrawal delay

I requested a withdrawal on Mr.Bet casino on 3.07.2026 and they proceeded to verification process, they asked for my id, liveness check, proof of adress and payment method (in my case skrill).

When I uploaded the identification method via my id card, it got rejected, so i went for passport instead of id card, and it took a bit longer to process, after that they sent me to payment method proof, and as instructed, the screenshot of skrill account with visible account id, e mail, phone number and adress should be enough to verify, and then I got stuck in a loop of resubmission for 9 days like that info is not enough, then i went for online support on their site, and most of the answers were to wait for their department to do their work, and I got no notification that it has passed or not, and by there elaboration, I had to upload a proof of transaction from skrill to their site, as i did, and still got sent back to resubmit, but to send two files at once (my id info on skrill, and my transaction proof) were impossible since they are two different web pages

Please Ask Gamblers help me verify and withdraw my money from this website.

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Hi, i've been having trouble receiving my withdrawl from mr.bet on the 21 of june. I keep on receiving the same generic and automatic answers from their chat and by email i'm not getting any respons at all. They advertise that it takes 12 hours to resolve any withdrawl request with diamond statues.

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On June 17 of this year, I requested different withdrawals that total the amount of CLP$12,500,000 by bank transfer. As of the date of this complaint, more than a week has passed without the payment having been processed, which greatly exceeds the maximum period of 72 hours established by the casino.

The important thing is to highlight that I have been in the VIP category for a couple of years; my profile is completely verified, so there is no impediment to identity verification that justifies the delay.

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