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Mr.Bet Casino - Verification problem

RESOLVED

Complaint Info

Disputed casino

Mr.Bet Casino

Amount

$ 2000

bless9 Quebec
Posted on January 9, 2025

I am complaining about the bogus delay on my request for withdrawal, the unprofessional way they won't allow me to update my information and unwilling to do it in a timely fashion. All this and more since Dec.21st 2024 for 2000.00$ cdn.
I have spoken to many.
Hanna, David, Cliff, Aike, Ethan, Robin, Mary, Martin, Clidf

bless9 Quebec
Posted on January 9, 2025

I have contacted them and this is what I got . But as you can see, they confirmed my deposit of 22.50$ thank you for confirming David on Dec. 20th .

bless9 Quebec
Posted on January 9, 2025

Apparently, I am being verified MANUALLY. Because all of a sudden from bei ng approved by the system a few days ago (see pics above), now I am rejected ( see pics below).
Now if I can read properly, once manually checked as it's the second verification apparently by human beings, , THIS IS IT.
Let's get this over with already. How disgraceful for them.

Posted on January 9, 2025

Dear bless9,

The update of personal information on the website is conducted in compliance with GDPR standards and may indeed take up to 28 days, as stipulated by the regulations. Therefore, it is essential to provide accurate and truthful information when creating an account or to inform us in advance about any requests for changes to avoid affecting withdrawal processing times.

Regarding verification, it is mandatory and currently remains active on your account. Without verification, withdrawals are not possible. While the system initially processes the uploaded verification documents automatically, our relevant department may request additional documents and manually review whether the system has correctly processed the documents.

In your case, we are still waiting for confirmation of the Interac payment made on 2024-12-21. Specifically, we require a statement showing the date, amount, full name, and the purpose of the requested deposit.

Thank you for your understanding.

bless9 Quebec
Posted on January 9, 2025

I tried uploading on their site .
But they want me to again 5th time now upload proof of payment and deposit? I wanna cry litterally .

bless9 Quebec
Posted on January 9, 2025

I have uploaded via here. As they said I have exceeded limit, but they don't refresh my page as they said they would. Thus delaying approval as they want my PDF bank statement! My undergarments too while you're at it? I am sooooo frustrated and pissed.

PLEASE HELP ME ASKGAMBLERS

Posted on January 10, 2025

Dear bless9,

Please note that your request to update the verification page was forwarded in time, but it takes time to fulfil and unfortunately, this does not happen immediately.
The verification page has been updated today, but you have not uploaded any documents yet.

Previously you unfortunately did not upload a document that would have met all the requirements, as you uploaded a screenshot from our website instead of the requested deposit.
Please upload a Interac - bank statement for 21.12 (you informed the support team that the payment was marked on 23.12 due to the bank processing the payment during weekends) for the amount of 40 CAD. It is important for us to see on one document the amount, date, first and last name and also the purpose of the requested deposit.

Please note that the support team is always ready to help you upload documents. As soon as the document meets all requirements, it will be accepted.

bless9 Quebec
Posted on January 10, 2025

It still does not work. . This is on purpose. You don't do withdrawals on weekends as you state. I need this now. I have sent it to you since yesterday AGAIN via email. And you won't accept it knowing that my so called refreshed verification tab is not WORKING!!!!!

bless9 Quebec
Posted on January 10, 2025

After so many excuses, and bogus lies and false hope, what do I do now??? Especially that you MR.BET don't do withdrawals on weekends. It's NOT FUNCTIONING 😭😭

bless9 Quebec
Posted on January 12, 2025

Hello Askgamblers, would like to update you. Things have moved a tad. Hopefully. I have successfully passed but awaiting the full verified completion. This gave a time frame of 0-48hrs and that was at 18:00 Jan.11th ( yesterday).

Will keep you posted.

Thanks for helping me and Mr Bet I trust you will update tab shortly as you have stated that I am priority number 1 and highest PRIORITY.

Excited to be a part of your community again thank you for the warm welcome Mr.Bet

Blessings999

bless9 Quebec
Posted on January 13, 2025

I just received this email and I go try to withdraw and I can't 😭