Complaint #147 Mr.Bet Casino

Verification documents first accepted then later rejected but now no reactions from Mr.Bet for weeks

By Burak F.

3 years ago

Message on forum

Unfortunately, I have to file a complaint about Mr. Bet Casino, which I actually had a good experience with until a few weeks ago.

I was already verified and withdrawals have always worked well, but since my last request on 09/27/22 about a withdrawal of 320 euros, a second verification has been required, which in itself is completely ok. so I uploaded the required documents for the second verification as requested.

From there the fiasco began.

First, my residence permit was rejected several times, when I asked support why it was rejected, I was told that I had to photograph both sides, front, and back. but that was impossible as my residence permit is a sticker and it was glued into my passport so I couldn't have done a back view of it. (see screenshots) After several attempts to explain this to support, the documents were finally accepted at the end of September and my second verification process was finally successfully completed. (see screenshots)

That's great finally I can pay out my money I thought to myself but then it got completely crazy:

A short time later, just a day or two after this second successful verification, the verification was suddenly withdrawn and the same documents were again requested that I had already uploaded several times and which also meet all requirements such as readability, validity, file format, and so on.

Of course, I asked the support again what was going on again, but since October 5th the support has only told me that they have forwarded my request to their responsible department and will contact me if they know anything else. (see screenshots)

Meanwhile, now my casino account is blocked, I can neither play slots nor place bets and my verification page is now blocked and I can no longer upload anything there. (see screenshots).

So I've been waiting for the confirmation of my third verification attempt from Mr. Bet for weeks now, but instead, I haven't received any reaction from Mr. Bet for 10 days, which really disappoints me because I always had a positive image of this casino.

Please help me AskGamblers I'm frustrated

and I've done everything I can think of but I've run out of options and Mr.Bet casino is no longer replying or assisting in my case..

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount €100

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

burAK47

• Nordrhein-Westfalen

3 years ago

Hello Mr.bet,

Thank you, I confirm that my account is reactivated.

@askgamblers:

My issues with the casino are solved and the case can be closed now. I have no more complaint.

Thank you.

Thank you.

Mr.Bet Casino

• Representative

3 years ago

Dear BURAK47,

Please be informed that your account was on a security check now it's open againe and you have a full acsess to the games on our gaming platform.

We recommend you to contact our support team via live chat in cases like this so your requests will be processed faster.

Best regards,
Mr.Bet Casino

burAK47

• Nordrhein-Westfalen

3 years ago

Hello,

I confirm that my account is finally verified now.

Nonetheless I ask you not to close my complain please as my other concern is still present; my account is still marked as suspended and is blocked.

Although I am verified now I still cannot do anything in the Casino.

I'm still getting an error message as seen in the attached screenshot when I try to play any slot game or when I try to visit the sport bets area.

I guess Mr.bet forgot to unlock/reactivate my account or so?!

Mr.Bet Casino Complaint Stats

Resolved 165 / 167

Avg. Amount $4,030

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

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It simply isn't being processed.

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I've been playing there for a while now and have never had any problems with payouts.

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I also did that. Everything they requested on that receipt was provided. However, again suddenly they roll back in requesting a document that simply cannot exist with my bank.
I ask for help to finalise my verification as they seem to want to keep me in an eternal loop without verifying my account.
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Verification and withdrawal delay

I requested a withdrawal on Mr.Bet casino on 3.07.2026 and they proceeded to verification process, they asked for my id, liveness check, proof of adress and payment method (in my case skrill).

When I uploaded the identification method via my id card, it got rejected, so i went for passport instead of id card, and it took a bit longer to process, after that they sent me to payment method proof, and as instructed, the screenshot of skrill account with visible account id, e mail, phone number and adress should be enough to verify, and then I got stuck in a loop of resubmission for 9 days like that info is not enough, then i went for online support on their site, and most of the answers were to wait for their department to do their work, and I got no notification that it has passed or not, and by there elaboration, I had to upload a proof of transaction from skrill to their site, as i did, and still got sent back to resubmit, but to send two files at once (my id info on skrill, and my transaction proof) were impossible since they are two different web pages

Please Ask Gamblers help me verify and withdraw my money from this website.

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Hi, i've been having trouble receiving my withdrawl from mr.bet on the 21 of june. I keep on receiving the same generic and automatic answers from their chat and by email i'm not getting any respons at all. They advertise that it takes 12 hours to resolve any withdrawl request with diamond statues.

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Withdrawal amount: 2,700 CAD

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