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Mr.Bet Casino - Verification delayed repeatedly without reasonable explanation

RESOLVED

Complaint Info

Disputed casino

Mr.Bet Casino

Amount

$ 4000

6 months ago

I was a previously fully verified member of this casino and had made previous deposits/withdrawals with no fuss. I changed my bank and used a different card which I fully understand has to be verified but mrbet is unwilling to do so.

The deposit in question is August 10, I provided a screenshot of the transaction which was denied, I was told it didn't contain my name or account no, this is incorrect as can be seen on the attachment.

I have sent bank statements for my checking and savings accounts and this has also been denied.

At one point I received 2 emails saying my account was verified only for that to be reversed. (see attachments)

I fully believe I have provided more than necessary proof and would like this matter resolved.

Many thanks

AskGamblers
6 months ago

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

6 months ago

This screenshotcontains all the info you need as well as the bankstatement I have provided.

6 months ago

Dear AskGamblers,

The user account has been successfully verified, and the withdrawal process has been initiated.

AskGamblers
6 months ago

Dear @Hardel686868,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

6 months ago

My account is fully verified and I have received payment and this matter is closed. I do find it strange that I provided no extra or different info but somehow it has now been accepted.
Many thanks to the excellent askgamblers for their help in this matter.

AskGamblers
6 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mr.Bet Casino Complaints

  • 127 of 128 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 3,499 USD avg amount

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