The verification process started on February 24th. Afterwards I was requested to submit a bank statement, which I have on March 5th in for of PDF directly from my bank. Then almost 10 days later I get an email saying they "cant" open the pdf document of the bank statement. Which is untrue because the document is perfectly fine and openable. Now they are purposely delaying the process after almost a month now. I now resubmitted it and still havent heard from them.
Dear AskGamblers,
Unfortunately, the first document uploaded by the user could not be opened due to technical reasons. The second document was successfully uploaded and verified. Yesterday, the user passed verification and his withdrawal request was processed and is in the status of success.
If you have no more questions, we would be grateful if you marked the complaint as resolved. Thank you for your cooperation.
AskGamblers
Dear @medery,
The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.
Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
34 hours left
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