Mr.Bet Casino - Verfication going on for a long time

Dear Tin94,

Thank you for reaching out. Currently, you are undergoing the verification process, and we have forwarded your request to the appropriate department. Please note that verification is a crucial process. According to our policy (3.3.3), the payment manager may conduct additional verification procedures for cumulative withdrawals exceeding 2,000 EUR (or the equivalent in your currency), and also reserves the right to carry out such procedures for lower payouts. We appreciate your patience during this time.

Dear Mr.bet team,

I also understand that you have to go through a verification process. The problem is that I have already uploaded a number of documents and they never meet your requirements, even though I paid attention to everything like:
-not older than 3 months
-All sides clearly visible
-photographed page by page with a good camera

I was recently told that I should now make another change of address, which of course I did...since there is a different address in my profile, this can take up to 28 days, it is incomprehensible to me why it takes so long ( due to moving)....

I was also asked to upload account statements with the deposits from the day in question, no problem, I did it, this didn't meet the requirements either.
[Uploaded]
[- in color
-as PDF
-with name and deposit all clearly visible on one page (see pictures)]

According to my bank, it is not possible to get other bank statements with a time because they have a standard and are write-protected and cannot be changed.

I am very, very grateful for this win and would like to. only have the money that is due to me. But I'm not sure if I'll ever get it due to the high and problematic requirements...

dear askgamlers team,

thank you for your help.
The first payment was received today, I hope that the subsequent weekly payments will now go just as smoothly.
I will keep you updated and will be in touch when everything is finalized and you can then close the case, I will be in touch.

Thanks also to the mr.bet team for the quick processing. :)

Dear Tin94,

Your account has been successfully verified, and your withdrawal has been processed. According to our rules, the maximum withdrawal limit is $5,000 per week. Your next withdrawal can be made starting from August 19th. If you have any further questions or need assistance, feel free to ask!

Dear @Tin94,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Good evening,

sorry for the late reply. I wanted to let you know that mr.bet Casino has verified my documents. and I received my first money.

Thank you.

you can close this case.


mfg Tin94

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.