Mr.Bet Casino - Vefirication issue and withdrawal delay

Dear @Geilo4200,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The total amount is 6300$

See attached file:

Waited over 2 weeks

Got some information now, and of course I am not approved. This is the forth time my document has been denied. It's like they're making up more excuses to pass the time. This this time it was the liveness check that was not approved. see attachment

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,
earlier the user was asked to upload selfie with a proof of identity to the verification page. The verification was rejected today because the user uploaded selfie without a document.

We expect the user to upload selfie with proof of identity in his hand. We see in the system that the user uploaded a document today. Document verification takes up to 48 hours. As soon as there is an update, we will inform you immediately.

If you have any questions, we will be happy to help you.

I have now sent a selfie where I am holding my passport, very difficult to get everything in one picture. since it was like a liveness check, and then there was no information regarding a selfie with ID. See attachet file. hoping this time my documents will be approved, beacuse i have waited over 3 weeks now. I also hope i get a faster response this time!!!!

Dear Geilo4200,
We are truly sorry if there has been a misunderstanding regarding the requirement to upload a selfie. I see in the system that your document is in review. We are doing our best to process your verification as soon as possible. Once the results are known, we will be sure to let you know. Thank you for your patience.

håper det går mye raskere å få svar fra dere denne gangen. jeg har venta i over 3 uker på uttaket mitt og er fortsatt der jeg starta. det er som dere drøyer og drøyer med vilje og at det kun er en person som jobber i vefirikasjon avdelingen. prøvde mitt beste å få dokumentet i selfien men var litt vanskelig grunnet ag det egentlig er en face scan. ser frem til svaret deres og håper den blir godkjent denne gangen.!!!😓😓

Sorry for the last replied, i wrote it in norwegian. Here is it in english:

hope it goes much faster to get an answer from you this time. I have been waiting for over 3 weeks for my withdrawal and I am still where I started. It is like you are delaying and delaying on purpose and that there is only one person working in the verification department. tried my best to get the document in the selfie but was a bit difficult due to it being a face scan. looking forward to your answer and hope it gets approved this time.!!!

Dear Geilo4200,
We are happy to inform you that you have been successfully verified, and the first withdrawal request has been successfully processed by us and is in the status of ‘in process’.

The next withdrawal request will be processed from 27.06 according to the rule 3.6.2. In cases where a Player's total winnings exceed five (5) times the total sum of their deposits, the maximum withdrawal limit of 5,000 EUR (or equivalent in another currency) within a 30-day period.

Thank you for your co-operation.

Finlly thank you, i am verified and got my first withdrawal now, just waiting for the rest of the withdrawal now😊😊👏👏

Dear AskGamblers,
since the user's problem has been resolved, please reconsider and close the complaint if the user has no more claims.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.