Complaint #436
Mr.Bet Casino
Unjustified Delays With Withdrawal Process
1 year ago
I attempted to withdraw my €3,000 winnings on September 3rd and have since been stuck in a frustrating verification process, despite having verified my account years ago during registration.
My documents are constantly being rejected! While one could suspect a strategy behind this, perhaps they just have very strict requirements. After 10 uploads, I finally used my DSLR and set up a proper photo studio. Yet my current document (1 month old) was rejected, claiming it's not up-to-date. Each rejection comes with several days of waiting—usually until Friday, followed by a weekend, and then the whole process starts again.
When I tried submitting another document after an unjust rejection, I contacted support. They asked to review the document and reassured me it would be submitted again, stating it would surely be verified this time. I didn’t ask for this, but then I had to wait another 5 days. This dragged on for weeks.
Along with the withdrawal, I wanted to change my address, but that requires a request. I was told this would be considered during verification.
After nearly 3 weeks, I was finally told I was verified, although this claim had been made multiple times before.
Recently, support informed me that only account data adjustments remain before my winnings can be paid out. I was told this could take "up to 28 days" due to general regulations. This suggests they might take the full 28 days, as another support agent hinted at this. Of course, this is just speculation on my part.
I've read many reviews and complaints about Mr. Bet and noticed a clear pattern of unfair treatment towards customers. There are some unbelievable stories out there.
I hope for a successful withdrawal soon and to return with a more positive update.
My documents are constantly being rejected! While one could suspect a strategy behind this, perhaps they just have very strict requirements. After 10 uploads, I finally used my DSLR and set up a proper photo studio. Yet my current document (1 month old) was rejected, claiming it's not up-to-date. Each rejection comes with several days of waiting—usually until Friday, followed by a weekend, and then the whole process starts again.
When I tried submitting another document after an unjust rejection, I contacted support. They asked to review the document and reassured me it would be submitted again, stating it would surely be verified this time. I didn’t ask for this, but then I had to wait another 5 days. This dragged on for weeks.
Along with the withdrawal, I wanted to change my address, but that requires a request. I was told this would be considered during verification.
After nearly 3 weeks, I was finally told I was verified, although this claim had been made multiple times before.
Recently, support informed me that only account data adjustments remain before my winnings can be paid out. I was told this could take "up to 28 days" due to general regulations. This suggests they might take the full 28 days, as another support agent hinted at this. Of course, this is just speculation on my part.
I've read many reviews and complaints about Mr. Bet and noticed a clear pattern of unfair treatment towards customers. There are some unbelievable stories out there.
I hope for a successful withdrawal soon and to return with a more positive update.
Mr.Bet Casino Complaint Stats
Resolved
183 / 186
Avg. Amount
$3,875
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
Mr.Bet Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 163 out of 166 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
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