Complaint #5 Mr.Bet Casino

Unfairly setting limits on the available amount to withdraw

By Ludvigb

8 years ago

Yesterday i registred an account on mr.bet.

I did not accept any bonuses, as I only want to play for my own deposits. I've deposit a few times, a totally amount of 1200 SEK, i think.

I have rolled over my deposits more than once, while playing mostly black jack and roulette, and some other games.

At this time I have 1000 SEK left in my account as I want to withdraw, but Mr.Bet is not accepting me to do that. They say I can only withdraw 550 SEK.

I have now tired to chat with the customer support with no luck. At first she tells me to wager on slots to withdraw more money.

Why do i need to play slots for withdrawing my own money???

As I said. I have not accepted any bonuses, have only played for my own, real money, and have not lost 450 sek on anything thats not letting me withdraw them.

I am not satisfied at all. And yes, I accept the 10% fee thing on all withdrawals, as I do not want to play slots. All I want is to be able to withdraw my own deposited money thats left in my account, (1000 SEK) That is mine!!!

How can you lock 450 sek for me that i have deposit, and not lost?

Disputed Casino Mr.Bet Casino

Reason Double charge/Refund

Amount kr1000

Discussion

AskGamblers

• Support Team

8 years ago

Dear @Ludvigb,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Ludvigb

8 years ago

I just got this email. My balance is not locked any more, thanks for that.

"Hello Ludvig,

We apologize for such a long waiting. We want to inform you, that your withdrawal request has been processed. Its status is successful. We hope your gaming experience hasn't been ruined because of this situation. Also you still have funds on your account.

We wish you more winnings and good luck!

Best regards,
Manager of the game club, Alex"

Mr.Bet Casino

• Representative

8 years ago

You received a bonus as a reward for reaching a new level. You requested our support agent to remove that bonus as it had wagering requirements.

When you contacted our online help with complaints about your withdrawal, our support agent informed you about the wagering requirements in details. Furthermore, we also informed you about wagering requirements as well as other players in the Terms and Conditions which you accepted upon registration.

At the moment you have 1000 SEK on your game balance. You had been using your funds in Black Jack and Roulette. However, these games do not count in the wagering requirements.

You have requested a withdrawal already. According to the Terms and Conditions, it takes 1-3 business days to process your request. Your withdrawal comes with the fee of 10% because of the condition 3.3.5 of our Terms and Conditions.

3.3.5. Each player's deposit must be wagered twice before account money can be withdrawn without fees. That means that a player must make bets for an amount of no less than the deposit amount multiplied by two. If a player requests a withdrawal before deposit wagering requirements have been met, withdrawable money will suffer a 10% fee.

We would be glad to speed up your withdrawal request to improve your gaming experience in our casino!

PS: ”As of right now, all your funds are being paid, please let us know if there will be any other issues”

Mr.Bet Casino Complaint Stats

Resolved 199 / 202

Avg. Amount $3,673

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 179 out of 182 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Mr.Bet Casino Complaints

See all complaints for this casino

Delayed payment online casino

Hello. I would like to make a complaint. I have an 50.000 Huf payment, which is at pending status since 28th september. I asked the casino through chat and e-mail what is the problem, but always get the answer that they have a lot of payment and mine will be processed soon. At their page they say this amount of winning should take to 2 days to be processed, but they dont help me unfortunately. Please help me to get my money. Thank you

93h left

Ft50,000

Pending withdrawal for a month

I requested a withdrawal nearly 4 weeks ago.

My account is fully verified, and I did not violate any terms.

The withdrawal status has been stuck on 'Pending' for a month, and customer support only gives me automated template answers about a high workload.

Games played: I was strictly focused on playing slots.

Please review my pending withdrawal and let me know if you need any further information to speed up the process.

Please help me get my funds

Kind regards,

Petra

77h left

Ft500,000

Crypto withdrawal is late

I requested a withdrawal of €4000 via cryptocurrency on October 18 2026, at Mr. Bet Casino.

My account is fully verified (KYC completed), and all bonus/wagering requirements have been met. However, the transaction status is still pending after several days.

When I contacted live support, I received generic automated responses asking me to wait without providing any specific timeline or reasons for the delay.

Crypto withdrawals are usually fast, and this delay seems unreasonable given my fully verified profile.

I request the immediate approval and processing of my funds.

88h left

€4,000

Mr. Bet Casino - Delayed payment

**Subject: Mr Bet Casino – Withdrawal of HUF 112,000 Pending for More Than 14 Days**

I am filing a formal complaint against Mr Bet Casino regarding an outstanding withdrawal of HUF 112,000\.

I requested the withdrawal more than 14 days ago, using a bank withdrawal method\. However, the withdrawal is still showing as “Pending” in my account, and the funds have not been paid to me\.

I have already contacted Mr Bet’s customer support multiple times in an attempt to resolve this matter\. Unfortunately, my attempts have not resulted in a satisfactory resolution\. I have also informed the casino that I intend to escalate the matter through independent complaint platforms and other appropriate channels, but this has not led to any meaningful action\.

At this point, I am extremely frustrated by the lack of progress and the absence of a clear resolution\. My withdrawal remains pending, and I have not received my money despite waiting for more than two weeks\.

I am asking AskGamblers to review my complaint and help me obtain a clear explanation from Mr Bet Casino regarding the delay, as well as the payment of my outstanding balance of HUF 112,000\.

I am prepared to provide screenshots of the pending withdrawal, relevant dates, and copies of my correspondence with customer support as evidence\.

I believe that customers should receive clear information and timely payment of approved and valid withdrawals\. I would appreciate your assistance in bringing this matter to a fair and prompt resolution\.

**Amount disputed:** HUF 112,000
**Withdrawal method:** Bank withdrawal
**Current withdrawal status:** Pending
**Waiting time:** More than 14 days

Thank you for your assistance\.

Resolved

Ft112,000

Withholding of payment

Title: Mr.Bet Casino – HUF 800,000 Withdrawal Delayed Since October 11, 2026

Dear Askgamblers

I am requesting your assistance with a delayed withdrawal from Mr.Bet Casino.

On October 11, 2026, I requested a withdrawal of HUF 800,000. The system split my withdrawal request into four separate transactions, but as of October 16, 2026, all four transactions are still pending.

I contacted customer support and received an email stating that my withdrawal is awaiting review and approval by the relevant department. They informed me that the process usually takes up to 48 hours, but delays may occur during periods of high demand.

My account was verified previously, and I am using the same Revolut Visa card that I have successfully used for previous withdrawals. Mr.Bet has not requested any additional documents from me regarding this withdrawal.

Despite waiting five days, I have not received a clear explanation for the delay or a specific date when my funds will be paid.

I would appreciate your help in contacting the casino and resolving this issue so that my HUF 800,000 withdrawal can be processed as soon as possible.

Thank you for your time and assistance.

Kind regards

Resolved

Ft800,000

Delayed withdrawals from Mr Bet since October 9 2026

I am filing a complaint against Mr Bet Casino (9mrbet.club) regarding three delayed withdrawals totalling CLP 1,100,000.

I requested the following withdrawals on October 9, 2026:

- CLP 300,000
- CLP 300,000
- CLP 500,000

All three withdrawals are still pending. My account is fully verified, and I requested the withdrawals to my MACH virtual card, which I previously used successfully for withdrawals.

Customer support has told me that there are delays due to a high volume of withdrawals and that my payments are undergoing manual review. However, they have not provided a specific payment date, despite my requests for an update.

I have previously made successful withdrawals from this casino, so I am concerned about this prolonged delay.

I am requesting that Mr Bet process all three withdrawals totalling CLP 1,100,000 as soon as possible and provide a clear explanation for the delay.

I can provide screenshots of my pending withdrawals and my conversations with customer support as evidence.

Thank you for your assistance.

Resolved

$1,100,000

30 day withdrawal delay

I have been waiting for a payout for over 30 days now. They promised 48 hours... I have spoken to customer service several times since then, but I have only ever received meaningless, canned responses : " the process may take longer due to a high volume of requests " etc.
No clear explanation for the delay or any indication of when I will receive my money.

Resolved

Withrawal problems

hei

I have been a customer at Mr. Bet for 8 years.
Earlier this year, I made some withdrawals, and things went fine after a while.

Now I have won again and requested a withdrawal of NOK 19,100, 6 days ago. They keep giving me the same answer over and over: that there is an exceptionally high number of withdrawal requests, that many people are requesting payouts at the moment, etc. My account has been verified twice. Mr. Bet keeps stalling and delaying my withdrawal. Please help me...

Best regards, Terje
Hansen

Rejected

kr19,100

Payment delayed by 18 days

My withdrawal of 1,550 PLN has been pending for 18 days now; this is not my first withdrawal, and I have already completed the full verification process. For the past few days, the chat support agents have been giving me the same response: they claim they have a very high volume of requests and that I am in a queue.

Resolved

zł1,550

Delaying Withdrawal for Nearly a Month 175 EURO Still Unpaid

I have contacted Mr Bet several times regarding my withdrawal, but I keep receiving the same excuse about how busy they are.

I have been waiting for my ~€175 withdrawal since September 16, 2026, despite their advertised 72-hour withdrawal timeframe.

Every time I contact support, I receive the same response, with no clear explanation for the delay or any indication of when I will receive my money.

I have made withdrawals successfully in the past, so I have never experienced an issue like this before. This delay is unacceptable, and I would like Mr Bet to process my withdrawal as soon as possible or provide a clear and honest explanation for why it is being delayed.

Resolved

€175