Mr.Bet Casino - Unfairly setting limits on the available amount to withdraw - Complaint Resolved

Yesterday i registred an account on mr.bet.

I did not accept any bonuses, as I only want to play for my own deposits. I've deposit a few times, a totally amount of 1200 SEK, i think.

I have rolled over my deposits more than once, while playing mostly black jack and roulette, and some other games.

At this time I have 1000 SEK left in my account as I want to withdraw, but Mr.Bet is not accepting me to do that. They say I can only withdraw 550 SEK.

I have now tired to chat with the customer support with no luck. At first she tells me to wager on slots to withdraw more money.

Why do i need to play slots for withdrawing my own money???

As I said. I have not accepted any bonuses, have only played for my own, real money, and have not lost 450 sek on anything thats not letting me withdraw them.

I am not satisfied at all. And yes, I accept the 10% fee thing on all withdrawals, as I do not want to play slots. All I want is to be able to withdraw my own deposited money thats left in my account, (1000 SEK) That is mine!!!

How can you lock 450 sek for me that i have deposit, and not lost?

Mr.Bet Casino

You received a bonus as a reward for reaching a new level. You requested our support agent to remove that bonus as it had wagering requirements.

When you contacted our online help with complaints about your withdrawal, our support agent informed you about the wagering requirements in details. Furthermore, we also informed you about wagering requirements as well as other players in the Terms and Conditions which you accepted upon registration.

At the moment you have 1000 SEK on your game balance. You had been using your funds in Black Jack and Roulette. However, these games do not count in the wagering requirements.

You have requested a withdrawal already. According to the Terms and Conditions, it takes 1-3 business days to process your request. Your withdrawal comes with the fee of 10% because of the condition 3.3.5 of our Terms and Conditions.

3.3.5. Each player's deposit must be wagered twice before account money can be withdrawn without fees. That means that a player must make bets for an amount of no less than the deposit amount multiplied by two. If a player requests a withdrawal before deposit wagering requirements have been met, withdrawable money will suffer a 10% fee.

We would be glad to speed up your withdrawal request to improve your gaming experience in our casino!

PS: ”As of right now, all your funds are being paid, please let us know if there will be any other issues”

Ludvigb Message

I just got this email. My balance is not locked any more, thanks for that.

"Hello Ludvig,

We apologize for such a long waiting. We want to inform you, that your withdrawal request has been processed. Its status is successful. We hope your gaming experience hasn't been ruined because of this situation. Also you still have funds on your account.

We wish you more winnings and good luck!

Best regards,
Manager of the game club, Alex"

AskGamblers

Dear @Ludvigb,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Mr.Bet Casino - Unfairly setting limits on the available amount to withdraw

Complaint Info

Disputed casino

Reason

Amount

kr 1000

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