Mr.Bet Casino - Refund to player account

Dear LAUREEN

We appreciate your patience and sincerely apologize for the inconvenience you have experienced.

Regarding your complaint, we are currently verifying the status of your case with our relevant department. We have not received any confirmation from our payment provider that the funds were returned. To expedite the resolution of this issue, it would greatly help us if you could provide an electronic bank statement showing that the €1500 was not credited to your account.

We assure you that we are doing everything we can to resolve this matter promptly. Your satisfaction is our priority, and we appreciate your cooperation in providing the necessary documentation.

Thank you for your understanding and patience.

Hello, the payment was transferred back from my bank.

Again the confirmation from my bank

Again the confirmation from my bank part 2

Dear LAUREEN,

Following a recent review, we have identified a return of funds. The amount will be credited to your gaming balance as compensation. Please wait for the funds to be added to your balance.

Once the funds are available, you can create a new withdrawal request.

Thank you for your patience.

hello, thanks for the information. I hope it goes quickly

Dear LAUREEN,

We are awaiting a response from the relevant department regarding your case. If you need immediate assistance, please contact our support team through chat or email.

Thank you for your patience.

Hello, I have already done this and their statement was that they cannot tell me an exact period for the repayment to my player account. I can't understand that because, as already mentioned, I've been waiting for months.

Dear LAUREEN,

The funds will be credited to your player account as compensation. Please wait for the funds to be received. We are also coordinating with the responsible department to determine the timeframe for the refund and appreciate your patience.

Thank you.

Hello,
The fact that my money is credited back doesn't mean any harm - after all, it's my money.
But the fact that I now have to wait days again is just outrageous.

Dear LAUREEN,

We would like to inform you that the funds have been returned to your balance. You can now attempt to make a new withdrawal request. We recommend using an alternative payment method for your withdrawal this time, as the bank returned the funds to us previously.

If you have any questions or need further assistance, please feel free to contact our support team via chat or email.